Please contact the retailer if you need help. They can provide you with the necessary assistance to solve your problem or plan a repair if necessary. Make sure you have the serial number handy before contacting them.
* The serial number is located under your product, on the original box or via the Segway-Ninebot app. It looks like: N2G .....
It is important to know that the manufacturer's warranty is valid only for products purchased in the European Union. If you wish to operate your warranty, you must contact your reseller who will guide you in the necessary steps. The warranty covers all failures but does not support the case.