Please contact us if you need help. We can provide you with the necessary assistance to solve your problem or plan a repair if necessary. Make sure you have the serial number handy before contacting us.
* The serial number is located under your product, on the original box or via the Segway-Ninebot app. It looks like: N2G .....
For Segway-Ninebot consumer products (KickScooters, etc.), please contact :
Phone number: +27 (0)10-312-6992
For Segway PT products request (Segway i2, x2 and Patroller), please contact:
It is important to know that the manufacturer's warranty is valid only for products purchased in the European Union. If you wish to operate your warranty, you must contact your reseller who will guide you in the necessary steps. The warranty covers all failures but does not support the case.